This Privacy Policy describes how Flavor Fete (“we,” “us,” or “our”), operating the e-commerce website at flavorfete.store, collects, uses, and protects your Personal Information when you visit, make a purchase of our premium dry fruits, or use our services.
1. Information We Collect
We collect information about you to process your orders for dry fruits, ensure quality service, and enhance your shopping experience.
A. Personal Information You Provide (For Order Processing)
When you place an order for premium dry fruits, we collect the following personal information:
- Contact & Identification: Your name, email address, and phone number.
- Delivery Information: Your physical billing and shipping address (crucial for delivering food items).
- Payment Confirmation: Details confirming your payment transaction (sensitive payment data is handled securely by third-party processors, not stored by us).
- Preferences: Any notes or requests related to packaging or delivery.
B. Device and Usage Data (For Site Optimization)
When you browse our Site, we automatically collect data about your device and interaction:
- Device Details: Web browser, IP address, time zone, and cookies installed on your device.
- Site Activity: Products you view (e.g., specific varieties of almonds or walnuts), search terms, and how you navigate the premium dry fruit collections.
2. How We Use Your Information
We use the collected information for the following purposes:
A. Fulfilling and Delivering Dry Fruits
- To manage, process, and ensure the timely and fresh delivery of your premium dry fruit orders.
- To communicate with you about your order status, tracking, and any issues related to fulfillment.
B. Quality and Customer Service
- To respond to your inquiries, concerns about product quality, and process any returns or exchanges.
- To gather feedback to improve our product sourcing and packaging quality.
C. Marketing and Communication
- To send you updates on new stock arrivals, seasonal dry fruit specials (like during winter or festivals), and exclusive promotions (only if you have opted in).
- To personalize your experience and recommend dry fruits based on your purchase history.
D. Security and Legal Compliance
- To detect and prevent fraudulent transactions, particularly concerning food product safety.
- To comply with all applicable Pakistani food safety laws and commercial regulations.
3. Sharing Your Personal Information
We share your Personal Information with trusted third parties only as necessary to run our service:
- Shipping & Logistics: We share your contact and address details with courier companies to ensure the safe and proper delivery of your food package across Pakistan.
- Payment Processors: To securely handle all online payments.
- Service Providers: We may use analytics or marketing service providers to help us understand customer preferences.
4. Your Rights
You have the right to request access to, correction of, or deletion of the personal information we hold about you. To exercise these rights, please contact us using the details provided below.
5. Security
We take reasonable steps to protect your personal information using secure servers and encryption technology. Given that we deal with food items, we also prioritize secure data handling related to order fulfillment. However, no data transmission over the Internet can be guaranteed 100% secure.